PAF Accounting Services Ltd – Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
Contact details
Post
16 Fleur De Lys Avenue, Pontllanfraith, BLACKWOOD, Gwent, NP12 2EN, GB
Telephone
01495 687001
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Gender
· Pronoun preferences
· Occupation
· Date of birth
· Marital status
· Third party information (such as family members or other relevant parties)
· Payment details (including card or bank information for transfers and direct debits)
· Financial data (including income and expenditure)
· Transaction data (including details about payments to and from you and details of products and services you have purchased)
· Usage data (including information about how you interact with and use our website, products and services)
· Employment details (including salary, sick pay and length of service)
· Credit history and credit reference information
· Criminal records data (including driving or other convictions)
· Information relating to compliments or complaints
· Account access information
· Website user information
We also collect or use the following information to provide and improve products and services for clients:
· Racial or ethnic origin
· Trade union membership
· Biometric information (where used to identify someone)
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
· Addresses
· Purchase or service history
· Account information, including registration details
· Information used for security purposes
We also collect or use the following information for the operation of client or customer accounts:
· Racial or ethnic origin
· Trade union membership
· Biometric information (where used to identify someone)
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
· Names and contact information
· Client accounts and records
· Financial information eg for fraud prevention or detection
We also collect or use the following information for the prevention, detection, investigation or prosecution of crimes:
· Racial or ethnic origin
· Trade union membership
· Biometric information (where used to identify someone)
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Identification documents
· Client account information
· Any other personal information required to comply with legal obligations
· Criminal offence data
We also collect or use the following information to comply with legal requirements:
· Racial or ethnic origin
· Trade union membership
· Biometric information (where used to identify someone)
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Relevant information from previous investigations
· Customer or client accounts and records
· Financial transaction information
· Correspondence
We also collect or use the following information for dealing with queries, complaints or claims:
· Racial or ethnic origin
· Trade union membership
· Biometric information (where used to identify someone)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
· Directly from you
· Regulatory authorities
· Legal bodies or professionals (such as courts or solicitors)
· Debt collection agencies
· Publicly available sources
· Previous employment
· Credit reference agencies
· Suppliers and service providers
How long we keep information
Data is kept for the entire period the practice acts for the client and for a period of 5 years after the practice ceases to act for the client.
Who we share information with
Others we share personal information with
· Debt collection agencies
· Other financial or fraud investigation authorities
· Professional or legal advisors
· Insolvency practitioners
· Regulatory authorities
· Organisations we’re legally obliged to share personal information with
· Suppliers and service providers
· Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113